DLS Bathrooms Ltd
Plain-English terms for quotations, bookings and bathroom installations.
Last updated: 24 August 2026These website terms provide a general framework. Your written quotation will confirm the exact scope, price, payment schedule and any project-specific conditions. If there is a difference, the written quotation takes priority.
A quotation is based on the information, measurements, photographs and access available when it is prepared. It will set out the work included and any known exclusions. A quotation remains valid for the period stated on it and is not accepted until confirmed in writing.
A remote estimate is based on the videos, photographs, measurements, product information and description supplied by the customer. It is intended to provide a realistic planning figure and is not a final quotation unless DLS confirms this clearly in writing.
The estimate or quotation may be revised if measurements, product choices, access, hidden conditions or the agreed scope differ from the information supplied. DLS may request further details or a site visit before accepting the booking or starting work.
Any booking deposit and stage-payment schedule will be confirmed in the written quotation and agreed before work begins. The schedule may vary depending on the project value, scope, duration and whether the job is supply-and-fit or labour-only.
Unless the quotation states otherwise, the final balance is due when the agreed work reaches practical completion. Customers should not withhold undisputed payments because a minor snag has been reported; DLS must be given a reasonable opportunity to inspect and rectify it.
DLS accepts major consumer debit and credit cards, with card payments processed by Worldpay. DLS does not add a surcharge for paying by consumer card. Any interest, fees, credit limit or repayment arrangements are set by the customer’s own card provider; DLS does not provide credit or financial advice.
Klarna may be available for eligible projects. Any application, approval, affordability checks, payment schedule and customer terms are provided by Klarna and are subject to status and eligibility. UK residents aged 18+ only.
The quotation will state whether products are supplied by DLS or by the customer. DLS cannot guarantee the quality, compatibility, condition, delivery time or manufacturer support of customer-supplied products. Additional time or remedial work caused by unsuitable, damaged, incomplete or late customer-supplied products may be chargeable.
Work that is not included in the accepted quotation is treated as a variation. Wherever practical, the price and any effect on the programme will be confirmed in writing, including by email or the project WhatsApp group, before the additional work is carried out.
Hidden defects or conditions that could not reasonably be identified before strip-out—such as unsafe wiring, failed plumbing, rotten timber, asbestos concerns or structural movement— may require a revised price or programme.
The customer must provide safe and reasonable access to the property, working water and electricity, and space for tools and materials. Personal belongings should be removed from the bathroom and agreed access route before work starts.
Start dates and completion estimates are given in good faith. DLS will communicate material changes, but is not responsible for reasonable delays caused by matters outside its control, including product availability, customer changes, hidden defects, utility failures, severe weather or delays by manufacturers and suppliers.
Customers should check the completed work and notify DLS of any snagging items as soon as reasonably possible, ideally within 14 days of practical completion. DLS will arrange a reasonable return visit where required. This does not reduce the customer’s statutory rights.
DLS provides a 24-month workmanship guarantee from practical completion. It covers faults caused by DLS workmanship and does not cover normal wear, accidental damage, misuse, lack of maintenance, product defects, movement in the building, customer-supplied products or work altered by another person after completion.
Where a consumer contract is agreed at the customer’s home or at a distance, a statutory 14-day cancellation period may apply. If the customer asks DLS in writing to begin work during that period and later cancels, the customer may be required to pay a proportionate amount for work already completed and for non-returnable or bespoke items ordered with their approval.
Outside any statutory cancellation period, reasonable costs and losses already committed by DLS may be deducted from sums paid or charged separately. Project-specific cancellation arrangements will be stated in the written quotation.
DLS may ask to photograph completed work for its portfolio and marketing. Personal information, addresses and identifying details will not be published without permission. Customers may ask DLS not to use project photographs.
Please raise concerns promptly so DLS can inspect the issue and propose a solution. Contact DLS Bathrooms Ltd by email at dlstilingandplumbing30@gmail.com or call 07539 037841.
Nothing in these terms removes or limits rights that cannot legally be excluded, including rights under UK consumer law. These terms are governed by the laws of England and Wales.